bub88 Privacy Policy

1. Introduction

Welcome to bub88 — Bangladesh's trusted online gaming destination. This Privacy Policy explains how bub88 (referred to as "we", "us", or "our") collects, uses, discloses, and safeguards the personal information of users (referred to as "you" or "your") who access or use our platform at https://bub88.vip.

By registering an account, making a deposit, placing a bet, or simply browsing the bub88 platform, you agree to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our services immediately.

2. Information We Collect

bub88 collects personal information to provide a secure, personalised, and legally compliant gaming experience. The categories of information we collect are described below.

Account Registration Information

• Full name and date of birth — to verify your identity and confirm you are 21 years of age or older.
• Email address and mobile phone number — used as your primary contact channels.
• Username and encrypted password — to authenticate your access to the platform.
• City of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) — for regional service delivery and compliance.

Financial and Transaction Data

• Payment method details, including the mobile wallet accounts used (bKash, Nagad, Rocket, Upay) or bank account information for Dutch-Bangla Bank, City Bank, BRAC Bank, and other transfers.
• Deposit and withdrawal transaction records, including amounts in BDT and timestamps.
• Betting history, game play data, bonus usage, and promotion redemption records.

Technical and Usage Data

• IP address, device type, operating system, and browser information collected automatically when you visit bub88.
• Pages visited, time spent on platform, click patterns, and session data used for platform optimisation.
• Cookies and similar tracking technologies as described in the Cookies section of this policy.

3. How We Use Your Information

bub88 uses the personal information we collect strictly for the following purposes. We do not use your data in any manner not described in this Privacy Policy without your prior consent.

• Account creation, verification, and management — including KYC identity checks required for responsible gaming compliance.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer partners.
• Delivering personalised gaming recommendations, bonus offers, and promotional communications based on your preferences and play history.
• Fraud prevention, anti-money laundering (AML) checks, and platform security monitoring to protect all users.
• Customer support — responding to enquiries, resolving disputes, and managing account recovery requests.
• Platform improvement — analysing aggregated usage patterns to enhance our cricket betting, slots, live casino, and crash game features.

4. Sharing of Information

bub88 does not sell, trade, or rent your personal information to third parties. We may share your data only in the limited circumstances described below.

Payment Processing Partners

To facilitate deposits and withdrawals, bub88 shares the minimum necessary financial information with trusted payment processors including bKash, Nagad, Rocket, Upay, and affiliated banking institutions. These partners operate under their own privacy policies and are bound by strict data security obligations.

Legal and Regulatory Disclosure

bub88 may disclose personal information if required to do so by applicable law, court order, government regulation, or to protect the legal rights, safety, or property of bub88, its users, or the public. Any such disclosure will be limited to the minimum information required.

Service Providers and Technology Partners

We engage reputable technology providers to support platform operations, including game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers may receive technical usage data on a need-to-know basis for game delivery and platform performance, but are strictly prohibited from using it for any other purpose.

5. Cookies and Tracking Technologies

bub88 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how users interact with our platform. Cookies are small text files stored on your device. We use three main categories of cookies:

• Essential cookies — required for the platform to function correctly, including maintaining your login session and enabling secure transactions.
• Analytics cookies — help us understand which pages and game categories are most popular, so we can improve the player experience.
• Preference cookies — remember your chosen language and display settings to personalise your experience on return visits.

You may disable cookies through your browser settings at any time. However, please note that disabling essential cookies may prevent certain platform features from functioning correctly, including login and payment processes.

6. Data Security

bub88 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

Our security measures include SSL (Secure Socket Layer) encryption for all data in transit, encrypted storage for passwords and financial data, regular internal security audits, and access controls that restrict data to authorised personnel only. We also employ monitoring tools to detect and respond to suspicious activity in real time, Bangladesh Standard Time (BST, UTC+6).

7. Data Retention

bub88 retains your personal information for as long as your account remains active or as long as is necessary to fulfil the purposes outlined in this Privacy Policy. For financial and transaction records, we maintain data for a minimum of five (5) years in accordance with standard financial compliance requirements.

When your account is closed or when the retention period expires, your personal data will be securely deleted or anonymised so it can no longer identify you. Certain data may be retained longer where required by law or for legitimate fraud prevention purposes.

8. Your Rights

As a user of bub88, you have certain rights regarding your personal data. We are committed to honouring these rights in a timely and transparent manner. You may exercise any of the following rights by contacting us at [email protected]:

• Right of access — you may request a copy of the personal data bub88 holds about you at any time.
• Right of rectification — if any of your personal data is inaccurate or incomplete, you may request that we correct it without undue delay.
• Right of erasure — in certain circumstances, you may request the deletion of personal data we hold about you, subject to legal retention obligations.
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time, without providing any justification.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

We will respond to all verified data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and we will notify you accordingly.

9. Third-Party Payment Processors

When you make a deposit or request a withdrawal on bub88, your transaction is processed through licensed third-party payment providers including bKash, Nagad, Rocket, and Upay, as well as partner banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. bub88 does not store your full payment credentials on its own servers.

Each third-party payment provider operates under its own privacy policy and terms of service. We strongly recommend reviewing the privacy practices of bKash, Nagad, Rocket, and your chosen bank before initiating a transaction. bub88 is not responsible for the data practices of external payment service providers.

10. Age Restriction

bub88 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes date-of-birth verification to enforce this requirement. If we discover that personal data has been submitted by a person under 21, we will immediately deactivate the account and delete all associated data.

11. Changes to This Privacy Policy

bub88 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. The revised policy will take effect immediately upon publication at https://bub88.vip/privacy-policy.

Your continued use of bub88 following the posting of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bub88 handles your personal data, our dedicated privacy support team is available to assist you. We aim to respond to all enquiries within 2 business days.

Contact us by email at [email protected]. Please include your registered username and a brief description of your request so we can assist you as efficiently as possible. Do not include your password or full payment details in any correspondence.